SRVME – Privacy Policy

1. Introduction

Welcome to SRVME, Kuwait’s on-demand home maintenance platform. By using the SRVME app or website (www.srvme.com), you agree to this Privacy Policy.

This Policy explains how SRVME collects, uses, stores, and protects your data.

2. Information We Collect

Personal data: Name, phone number, email, address.
Service & transaction data: Service history, invoices, payment confirmations.
Device & usage data: Device type, IP address, operating system, app behavior, diagnostics.
Location data: Used to match users with nearby service providers.
Communication data: Chats, inquiries, reviews, and support interactions.

SRVME does not store full payment card information. All payments are handled securely by certified third-party payment gateways.

3. How We Use Your Information

To deliver and manage your booked services.
To process payments and send receipts.
To match you with appropriate service providers.
To improve app performance and user experience.
To prevent fraud and ensure platform safety.
To send marketing or promotional messages (optional and opt-out available).

4. Data Sharing

We share limited user information only with:

Service providers (to complete your booking).
Payment gateways (for secure transaction processing).
Legal authorities, when required by law.

SRVME does not sell or rent personal data to third parties.

5. Data Retention

Your data is retained only as long as necessary for:

Service delivery
Legal and regulatory obligations
Security and fraud prevention
Dispute resolution

After this period, data is securely deleted or anonymized.

6. Your Rights

Request access to your personal data.
Update or correct your information.
Request deletion of your account or personal data.
Opt out of marketing communications.
Raise concerns regarding data usage or privacy.

7. Children’s Privacy

SRVME does not knowingly collect personal information from children under the age of 13. If such data is discovered, it will be deleted immediately.

8. Data Security

We use encryption, secure servers, and regular security audits to protect your data. While we take strong precautions, no system can guarantee 100% security. Users are responsible for keeping their account credentials safe.

9. Policy Updates

SRVME may update this Privacy Policy from time to time. Updates will be published on the website and app. Continued use of the platform after changes means acceptance of the revised policy.

10. Contact Information

Email: hello@srvme.com
Mobile: +965 0000 0000
Address: Serve Me Web Design & Management Co., Ahmad Al-Jaber Street, Block 5, Building 28, Sharq, Kuwait
Website: www.srvme.com

11. Legal Disclaimer

SRVME connects customers with independent service providers. SRVME is not responsible for direct or indirect damages caused by provider actions. Our role is strictly limited to facilitating bookings and payment processing.